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Everything you need to know about the product and billing.
Depending on the delivery option you selected at checkout, we’ll email you a tracking link after your order has been shipped.
Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your order – just make sure you’ve opted into notifications.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or app version which is no longer supported
If you have not received all items from your order, we sincerely apologize for any inconvenience caused. Here are some steps you can take:
Check Order Confirmation: Verify your order confirmation email to ensure all items were indeed included in your purchase.
Multiple Shipments: Some orders may be split into multiple shipments due to availability or warehouse locations. Check your order confirmation or shipping notification emails for any mention of separate shipments.
Tracking Information: If your order was shipped in multiple packages, each package may have its own tracking number. Use the provided tracking numbers to monitor the delivery status of each package.
Contact Customer Support: If you have confirmed that all items should have been included in your order but have not received them, please reach out to our customer support team. Provide your order number and details of the missing items, and we will investigate the issue promptly.
Resolution: Depending on the circumstances, we will work to resolve the situation by either locating the missing items, arranging for a replacement, or issuing a refund for the missing items.
Please don’t hesitate to contact us if you require further assistance or have any additional questions. We are committed to ensuring your complete satisfaction with your shopping experience at Khilaadi.pk.
In the rare event that there is a problem with your order, we are here to assist you every step of the way. Here’s what you can do:
Contact Us: If you encounter any issues with your order, such as missing items, damaged items, or any other concerns, please reach out to our customer support team as soon as possible. You can contact us via email, phone, or through our website’s contact form.
Provide Details: When contacting us about a problem with your order, please provide your order number and a detailed description of the issue you’re experiencing. This will help us quickly identify and resolve the problem.
Resolution Options: Depending on the nature of the problem, we will work with you to find the best solution. This may include arranging for a replacement of the damaged or missing items, issuing a refund, or offering store credit.
Return or Exchange: If you need to return or exchange any items from your order, please refer to our return policy for instructions on how to proceed. We want to ensure that you are completely satisfied with your purchase.
Feedback: Your feedback is valuable to us. If there are any areas where we can improve our service or if you have suggestions for how we can better meet your needs, please let us know. We are committed to providing the best possible shopping experience for our customers.
Our goal is to resolve any problems with your order quickly and efficiently, and to ensure that you are satisfied with your shopping experience at Khilaadi.pk. Thank you for choosing us for your cricket sport store needs.
Obtaining a return label is a simple process to ensure your return or exchange is handled smoothly. Here’s how:
Contact Customer Support: Reach out to our customer support team to initiate the return process. You can do this by emailing us, calling our customer service hotline, or using the contact form on our website.
Provide Order Details: When contacting us, please provide your order number and details of the item(s) you wish to return or exchange. This information helps us locate your order quickly and accurately.
Request a Return Label: Let our customer support representative know that you require a return label for your package. We will generate a return label and provide you with instructions on how to use it.
Receive Return Label: Once your return request is processed, we will email you the return label along with any additional instructions for returning your item(s).
Print and Attach Label: Print out the return label and securely attach it to the package containing the item(s) you are returning. Make sure to follow any specific packaging instructions provided.
Drop Off Package: Take the package to your nearest postal service or designated drop-off location as instructed. Be sure to obtain a receipt or tracking number for your records.
Track Return: You can track the status of your return using the tracking number provided on the return label. This allows you to monitor the return shipment until it reaches our facility.
Processing Return: Once we receive the returned item(s), our team will inspect them and process your refund or exchange according to our return policy.
If you have any questions or need further assistance with obtaining a return label, please don’t hesitate to contact our customer support team. We’re here to help make the return process as smooth as possible for you.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
With some returns, like heavy or bulky items, specialized return methods or delivery companies can help. In these cases, after you start your return on the “Order History” page, you get more instructions.. If you don’t automatically receive a return label, our team or the seller’s support team contacts you.
At Khilaadi.pk, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward return policy to make the process as hassle-free as possible. Please review the following guidelines:
Eligibility for Returns:
a. We accept returns for most items within 7 days of the delivery date.
b. To be eligible for a return, items must be unused, undamaged, and in their original packaging with all tags attached.
c. Certain items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged upon arrival.
Initiation of Return:
a. To initiate a return, please contact our customer support team within the specified return period.
b. Provide your order number and details of the item(s) you wish to return.
c. Our customer support team will guide you through the return process and provide you with a return authorization if your return is eligible.
Return Shipping:
a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the item is defective or damaged.
b. We recommend using a trackable shipping method for your return shipment and retaining a copy of the tracking information for your records.
c. Please ensure that the return package is securely packaged to prevent damage during transit.
Inspection and Processing:
a. Once we receive your returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
b. If the return is approved, we will process your refund or exchange according to your preference.
c. Refunds will be issued to the original form of payment within 10 days of receiving the returned item(s).
Exchanges:
a. If you wish to exchange an item for a different size, color, or style, please indicate your preference when initiating the return.
b. Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
Exceptions:
a. Certain items may not be eligible for return or may be subject to additional return restrictions. Please refer to the product description or contact our customer support team for clarification.
b. Returns of used, damaged, or incomplete items may be subject to refusal or partial refund at our discretion.
Contact Us:
If you have any questions or concerns regarding our return policy or need assistance with a return, please don’t hesitate to contact our customer support team. We are here to help and ensure your satisfaction with your shopping experience at Khilaadi.pk.
Note: This return policy is subject to change without prior notice. Please refer to the latest version of our return policy on our website for the most up-to-date information.
At this time, we can’t change your delivery address once the order has been processed. If your order hasn’t been processed yet, you can file a cancellation request. Then, you can place a new order with the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
Please note: The expected shipping times for orders are 3 – 5 Business days. We would ask you to allow 7 days from order to receive your item(s), prior to further investigation.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
Yes we deliver all over Pakistan.
Payment Options:
Cash.
Checks.
Debit cards.
Credit cards.
Mobile payments.
Electronic bank transfers.